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30-Day Free Trial

At Kinora Baby, we believe every family should feel confident when shopping with us.

That's why we proudly offer a 30-Day Free Trial with FREE Returns.

You can try your purchase for up to 30 days from the date it is delivered. If you're not completely satisfied, simply contact us and we'll help you return it for a refund.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The return request must be submitted within 30 days after delivery.
  • The product must be in good condition and fully functional.
  • Reasonable testing and normal evaluation during the 30-day trial period are acceptable.
  • The product must not be intentionally damaged, modified, broken, permanently deformed, or excessively worn.
  • All original accessories, manuals, and packaging should be included whenever possible.
  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns for products that have been abused, misused, intentionally damaged, or are no longer in resalable condition.

FREE Returns

We offer FREE return shipping for eligible returns within the United States and Canada.

Before returning your order, please contact us first so we can provide:

  • Return instructions
  • A prepaid return shipping label (when applicable)

Please do not send products back without contacting us first.

Exchanges

If you would like a replacement or exchange, simply contact us within your 30-day trial period.

Once your returned item has been inspected, we'll gladly exchange it whenever possible or assist you in placing a replacement order.

Refunds

After we receive your returned item, our team will inspect it.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Product inspection usually takes 3–5 business days.
  • Banks or credit card providers may require an additional 5–10 business days to complete the refund.

If you haven't received your refund after 15 business days, please contact us.

Non-Returnable Items

Unless the item arrives damaged or defective, the following items cannot be returned:

  • Final Sale items
  • Clearance items
  • Gift Cards
  • Personalized or customized products
  • Products marked as "Non-Returnable"

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

Please contact us within 7 days of delivery.

To help us resolve your issue quickly, please include:

  • Your order number
  • Photos of the product
  • Photos of the shipping box and packaging

We'll review your request and provide the best possible solution as quickly as possible.

How to Start a Return

To start a return, please contact us:

Email: me@kinorababy.com

Our Customer Support Team will respond within 1–2 business days with return instructions.

Questions?

If you have any questions regarding this Return & Refund Policy, we're always happy to help.

Email: me@kinorababy.com